Important Customer Notice
If you are visiting our social media pages, please ensure you are viewing an official ArrowXL account. Look out for unofficial profiles and double-check the details before engaging, especially if the pages were created recently.
Please note that our social media channels are not monitored for customer service enquiries. For any assistance, we kindly ask that you contact us through the official methods listed on this page.
We will never ask for your bank details or any sensitive personal information via social media or call you from a foreign number. If you spot any suspicious activity or fake accounts, please report them immediately.
Your safety and security remain our top priority.
introducing askAXL
Track your delivery with ease thanks to ArrowXL's askAXL web-app.
Check the progress of your delivery throughout its journey from the retailer to your front door. Just enter your tracking number and postcode to get started.
You'll have the most up-to-date information available on the day, including live tracking, so you can see exactly where your parcel is at all times. We'll also provide you with your timeslot, estimated time of arrival and details of the delivery team so you'll know exactly who'll be visiting your property.
If you need assistance or have a general query, our customer experience agents are just a click away on our live chat. For all our methods of contact and opening hours, please visit our Customer Help page.
ArrowXL – going Beyond Delivery.